Frequently Asked Questions

During the 21/22 school year, all 9th – 12th grade students will receive a Dell Windows 10 2-in-1 laptop and a charging cable, and all 5th through 8th grade students will receive a Dell 3100 series Chromebook and charging cable.

As of August 2021, all 5th-11th grade students will be allowed to take their district device home over the summer.

If a student device is lost, stolen, or damaged over the summer, the student should follow the same protocols that are required during the school year by submitting a report to Incident IQ—the district’s helpdesk system. MPS Technology will contact the student and/or parent with next steps.

If at the end of the year you have devices out as loaners, please have students return the loaners to your site and update (very important) the IIQ ticket with VERIFIED contact information, so we can reach out to the parent once the repaired device is ready for pick up. We will have them come to Technology to pick up the repaired device.

Students are responsible for reporting lost, stolen, or damaged laptops. Generally laptops will be repaired or replaced, but the details of the incident will determine next steps and liability. A police report must be filed for laptops that are reported as stolen. A device protection plan can be purchased to cover the cost of damaged laptops.

If a laptop is lost or damaged due to student negligence, and is not covered by the device protection plan, the student's parents will be responsible for the full cost of repair or replacement.

Take appropriate steps to report damaged, lost, or stolen devices. Parent/guardian may be financially responsible for damaged, lost, or stolen devices and its accessories. Please visit our page dedicated to the MPS Device Protection Plan.

If the Student loses or damages the district supplied charging cord, you are responsible for purchasing a new OEM charger. Click here to Purchase a Dell Charging Cord.

No. Parents that choose to opt-out of the purchase protection plan will be responsible for 100% of the cost for lost, stolen, or damaged laptops.

Take appropriate steps to report damaged, lost, or stolen devices. Parent/guardian may be financially responsible for damaged, lost, or stolen devices and its accessories.

No. Parents may choose to opt-out of the 1:1 initiative. As the district moves to digital curriculums that are more cost effective and up to date, it is necessary for students to have access to a computer to complete and submit assignments, so students who are opted out must bring a personal laptop (or Chromebook for elementary and junior high) that can be connected to the MPSOne District WiFi network.

Yes, students can connect laptops they bring from home to the District's MPSOne Wi-Fi signal. Students who connect their personal devices to the District's MPSOne network must adhere to the district's Responsible Use Policy.

The device is limited exclusively for classroom use under direct supervision. This requires the student to allow their personal device to accept a classroom monitoring program/application by their classroom teacher when requested.

More info is available by clicking here.

High school students may personalize their school issued device with stickers and/or decals that are school appropriate and do not violate any MPS policy or rule. Students may not permanently alter the device with markings, drawings, paint, or etchings of any kind. Students will be responsible for any damages caused by the application or removal of stickers and/or decals.

*Junior high and Elementary students with Chromebooks may not personalize the device with stickers. If they have a cover they may personalize the accessory, but no stickers or decals may be affixed to the school issued device.

IMPORTANT: Each device is easily identifiable by a unique, barcoded number (Asset Tag) that is placed on the device by the MPS Technology Department. This tag may not be altered, covered, or removed.

*MPS recommends a cover for your device as long as it doesn’t cover the asset tag on the underside.

• Please visit our Internet Options page for details about internet service.
• Free Wi-Fi can be accessed at MPS sites, public libraries, and various restaurants and businesses.

• Users must read and sign the district’s Responsible Use Policy before being given access to the network.
• In accordance with the Children’s Internet Protection Act, filtering software is used to block access to objectionable material; however, filtering software is not always 100% effective. Every user must take responsibility for his/her use of the network and avoid objectionable sites.
• Whether students are at home or out and about, all their internet traffic is filtered by district software. Lightspeed Relay (web filtering) combined with Palo Alto (mult-method approach that replaces traditional antivirus software) protects students and staff from various threats.
• For both Windows devices with Chrome browser and our Chromebooks, Google EDU Suites allows the Technology Department to manage additional filtering through YouTube and blacklist non-educational Chrome Extensions or whitelist educational extensions that the EdTech Department has vetted.
• MPS:1 devices cannot have additional software/hardware installed outside of the approved apps already installed OR in some cases the district approved apps in the Google or Windows store.
• A parent cannot put a third-party parental blocker app on a district device, but they can request that certain sites be blocked by the district by contacting Jun Kim directly or a school administrator.
• All students will be educated about appropriate online behavior including interacting with other individuals on social networking websites and in chat rooms, and cyber bullying awareness and response. 
• In the event an inappropriate website comes through or misuse is suspected, please do NOT hesitate to contact Director of Technology, Jun Kim or the site Principal.

The primary purpose of student issued laptops is for students to access digital curriculums and assignments, but students may use them for non-school related activities as well provided they adhere to the district’s Responsible Use Policy.

Moore Public Schools patrons voted to pass the 2015 bond issue that included 20 million dollars allocated to technology upgrades, including infrastructure, teacher computer upgrades, and more. Additionally the CARES Act (2020) has helped supplement and accelerate the purchase of junior high devices (Chromebooks). Our Board of Education as well as a Patron Advisory Committee continues to develop a sustainable vision for MPS to continue to provide technology needs for our students, refreshing devices on a 4-year cycle. 

Q: I’m having technical problems, who do I contact?

• In the event that your Moore Virtual Academy device has difficulty 

o powering up

o staying or making wifi connections

o cannot be logged into with your student account

o or student password needs to be reset, 

please contact the Technology Department for assistance at mpstechhelp@mooreschools.com

• In the event that your Moore Virtual Academy device has difficulty with

o Canvas

o Clever

o or other software applications

please contact the Education Technology Dept. for assistance at mpsEdTech@mooreschools.com    

o Edgenuity

please contact Vista Academy at 405-735-4640