Frequently Asked Questions

All students 5th-9th will be assigned a Dell Chromebook. 10-12 will continue to use their assigned Windows laptop. 

Unless otherwise notified, all 5th-11th grade students will be allowed to take their district device home over the summer.

If a student device is lost, stolen, or damaged over the summer, the student should call the MPS Technology Center @ 405-735-4024. 

Students are responsible for reporting lost, stolen, or damaged devices. Generally devices will be repaired or replaced, but the details of the incident will determine next steps and liability. A police report must be filed for devices that are reported as stolen. A device protection plan can be purchased to cover the cost of damaged devices.

If a device is lost or damaged due to student negligence, and is not covered by the device protection plan, the student's parents will be responsible for the full cost of repair or replacement.

Take appropriate steps to report damaged, lost, or stolen devices. Parent/guardian may be financially responsible for damaged, lost, or stolen devices and its accessories. Please visit our page dedicated to the MPS Device Protection Plan.

If the Student loses or damages the district supplied charging cord, you are responsible for purchasing a new OEM charger. Please visit the Device Protection Plan page for information on purchasing a replacement charger. 

No. Parents that choose to opt-out of the device protection plan will be responsible for 100% of the cost for lost, stolen, or damaged devices.

Take appropriate steps to report damaged, lost, or stolen devices. Parent/guardian may be financially responsible for damaged, lost, or stolen devices and its accessories.

Yes, students may personalize their school issued device with stickers and/or decals that are school appropriate and do not violate any MPS policy or rule. Students may not permanently alter the device with markings, drawings, paint, or etchings of any kind. Students will be responsible for any damages caused by the application or removal of stickers and/or decals.

IMPORTANT: Each device is easily identifiable by a unique, barcoded number (Asset Tag) that is placed on the device by the MPS Technology Department. This tag may not be altered, covered, or removed.

*MPS recommends a cover for your device as long as it doesn’t cover the asset tag on the underside.

• Free Wi-Fi can be accessed at MPS sites, public libraries, and various restaurants and businesses.
• Some internet providers may offer discounted rates based on financial need. 

• Users must read and sign the district’s Responsible Use Policy before being given access to the network.
• In accordance with the Children’s Internet Protection Act, filtering software is used to block access to objectionable material; however, filtering software is not always 100% effective. Every user must take responsibility for his/her use of the network and avoid objectionable sites.
• Whether students are at home or out and about, all their internet traffic is filtered by district software. Blocksi (web filtering) combined with Palo Alto (multi-method) approach that replaces traditional antivirus software) protects students and staff from various threats.
• For both Windows devices with Chrome browser and our Chromebooks, Google EDU Suites allows the Technology Department to manage additional filtering through YouTube and blacklist non-educational Chrome Extensions or whitelist educational extensions that the EdTech Department has vetted.
• MPS:1 devices cannot have additional software/hardware installed outside of the approved apps already installed OR in some cases the district approved apps in the Google or Windows store.
• A parent cannot put a third-party parental blocker app on a district device, but they can request that certain sites be blocked by the district by contacting Jun Kim directly or a school administrator.
• All students will be educated about appropriate online behavior including interacting with other individuals on social networking websites and in chat rooms, and cyber bullying awareness and response. 
• In the event an inappropriate website comes through or misuse is suspected, please do NOT hesitate to contact Director of Technology, Jun Kim or the site Principal.

The primary purpose of student issued laptops is for students to access digital curriculums and assignments, but students may use them for non-school related activities as well provided they adhere to the district’s Responsible Use Policy.

Q: I’m having technical problems, who do I contact?

• In the event that your Moore Virtual Academy device has difficulty 

o powering up

o staying or making wifi connections

o cannot be logged into with your student account

o or student password needs to be reset, 

please contact the Technology Department for assistance at mpstechhelp@mooreschools.com

• In the event that your Moore Virtual Academy device has difficulty with

o Canvas

o Clever

o or other software applications

please contact the Education Technology Dept. for assistance at mpsEdTech@mooreschools.com    

o Edgenuity

please contact Vista Academy at 405-735-4640